Answer every customer in seconds — without growing the team.
AI reads incoming tickets, drafts on-brand replies grounded in your own help docs, resolves the routine ones itself, and routes the rest to the right person — across email, chat, and more. Humans stay in control: AI drafts, your team approves.
Looking for AI that decides on its own? Meet AI Agents →
The workflow
One ticket, five steps to resolved.
Every support request runs the same path — read, prioritized, answered, drafted, and resolved or escalated. AI does the lifting; your team keeps the final say.
- 01 / Read
Read it
Reads the message across email or chat and works out what the customer actually needs.
- 02 / Triage
Triage
Tags it by topic, urgency, and sentiment, and prioritizes what matters most.
- 03 / Retrieve
Pull the answer
Finds the right answer in your help docs, policies, and past tickets.
- 04 / Draft
Draft reply
Writes an on-brand response, with the order or account details already pulled in.
- 05 / Resolve
Resolve or escalate
Sends the routine fixes itself; hands the tricky ones to a human with full context.
What it does
Support that scales without the headcount
One consistent support brain behind every channel — tuned to your brand and your docs.
Across every channel
Email, chat, web forms, and more — one consistent support brain behind all of them.
Grounded in your docs
Answers come from your help center and policies, with citations — never made up.
Intent & sentiment routing
Reads urgency and mood, then routes each ticket to the right place.
On-brand drafts
Replies sound like you, every time, in your tone and your language.
Auto-resolve the routine
Password resets, order status, FAQs — handled the moment they arrive.
Human escalation
Anything complex or sensitive lands with a person, with the full thread attached.
Use cases
Sound familiar?
A few of the support workflows we automate most. If yours isn't here, it probably still fits.
24/7 first response
Every customer gets a fast, helpful reply the instant they reach out — even at 2am.
Knowledge-base answers
Questions answered straight from your own docs, with sources cited.
Ticket tagging & routing
Each request is classified and sent to the right team automatically.
Order & status lookups
AI pulls the order, account, or shipment details right into the reply.
Post-chat summaries
Every conversation is summarized and logged — no manual note-taking.
Escalation to humans
Edge cases reach a person fast, with everything they need already gathered.
Works with your stack
It runs on the tools you already use
A few of the platforms we build on — plus hundreds more, and anything with an API.
Questions
Before you ask
Will it sound robotic?
What about complex or sensitive cases?
Where do the answers come from?
Can it work in multiple languages?
How much does it cost?
Let's get your customers answered faster.
A free 30-minute call. We'll find the work worth automating and hand you a plan — yours to keep.
No prep needed — we work it out live on the call.